Careers

Join the Wayside Team


Customer Service Representative

Wayside Publishing is seeking a full-time Customer Service Representative in our Freeport, Maine office for immediate hire.


The Customer Service Representative will report to the Manager of Operations and will support the Product Development and Delivery team by providing support for new and existing customers daily. If you genuinely love helping people and have a passion for delivering the highest level of client service, this may be an excellent opportunity for you.


As a small business, all of our positions require flexibility and occasionally additional responsibilities that may include providing other employees with technical support.


Please note that due to the pandemic this position will be remote until the order is lifted.

- Freeport, ME


Digital Support Representative

Wayside Publishing is seeking a full-time Digital Support Representative for immediate permanent hire. The Digital Support Representative will support the Operations Team and Digital Support Lead by providing digital and application support to users of our Learning Management System, the Learning Site; and by performing other customer service and operations support functions as needed.


As part of the Operations Team, you must possess a positive, customer-centric attitude, creativity in problem-solving, and excellent communication skills with a special emphasis on listening. You will regularly apply your proven written and oral communication skills to communicate via email and phone with users of Wayside Publishing’s Learning Site.


As a small business, all of our positions require flexibility and occasionally additional responsibilities that may include providing other employees with technical support.


Please note that due to the current Pandemic this position will be remote until further notice.

Operations - Freeport, ME


Digital Support Representative

Wayside Publishing is seeking a temporary Digital Support Representative for immediate hire. The Digital Support Representative will support the Operations Team and Digital Support Lead by providing digital and application support to users of our Learning Management System, the Learning Site; and by performing other customer service and operations support functions as needed.  


As part of the Operations Team, you must possess a positive, customer-centric attitude, creativity in problem-solving, and excellent communication skills with a special emphasis on listening.  You will regularly apply your proven written and oral communication skills to communicate via email and phone with users of Wayside Publishing’s Learning Site. 


 As a small business, all of our positions require flexibility and occasionally additional responsibilities that may include providing other employees with technical support.   


Please note that due to the current Pandemic this position will be remote until further notice. 

Operations - Freeport, ME


Account Manager

Wayside Publishing is seeking an experienced, full-time Account Manager to oversee a portfolio of customers, develop new business opportunities from existing clients, and actively seek new sales opportunities. The successful candidate will join our team on-site in Freeport, Maine.


As an Account Manager, you will create long-term relationships with our customers as the lead point of contact for any and all matters specific to their accounts.


In this role, you should be able to understand the customer’s needs and execute a plan to meet those needs. You will work closely with and liaise between sales, customer service, and technical support to keep our clients satisfied and engaged with our products and services for the long run. You will collaborate with every department to improve the entire customer experience for each of your accounts.  You will be responsible to reach an annual sales target from existing and new business opportunities.  


 As a small business, all of our positions require flexibility and occasionally additional responsibilities that may include providing other employees with support.   


Please note that due to the current Pandemic this position will be remote until further notice

- Freeport, ME